What are the ways to make a reservation?
Please view our availability calendar and send us an email with your requested check-in and check-out dates. At that time we will contact you with date availability confirmation and ask that you download our Guest Rental Agreement. Please read it over, fill out your credit card information, sign it, and fax it to 608-854-2165 or mail it back to us (time permitting) to P.O. Box 450 Hazel Green, WI 53811. After we receive your signed agreement we will contact you with your confirmation number. If you cannot download our Guest Rental Agreement, we will gladly email or snail-mail it to you. Just contact us at info@scrabblecreekcabins or call 608-732-1089
How and when do I pay for my reservation?
Your full payment, plus the $250 Security/Damage Deposit, must be received at time of booking. We accept Visa and MasterCard. Please fill out your credit card information on the Guest Rental Agreement and fax it to us at 608-854-2165.
Where are you located? We are conveniently located in the tri-state area of Wisconsin, Iowa and Illinois. 8 minutes North of Galena, IL, 15 minutes East of Dubuque, IA. For directions from several different directions please refer to the directions section of the website.
Do you have pet friendly cabins? No. Your furry friends may become full of anxiety in an unfamiliar place, so we ask that you leave them at home where they are familiar with their surroundings.
Are the cabins close to one another? There are only two cabins located on this driveway, and they are situated far enough away from each other that you should feel you have your own private getaway.
Are there age restrictions on renting a cabin? Yes, you must be of "legal and responsible age" so we will not rent to anyone under 25 years old. The person making the reservation must be one of the guests who remain with the rental party throughout their stay. The signature on the rental agreement must be the same as the name on the credit card used for the reservation. Please bring ID and the credit card the reservation was placed on when checking in.
What if we have a problem at the cabin? There will be an information binder in your cabin when you check in. Please look this over for reminders on check-out procedures, and any basics you may need to know about your stay in the cabin. Always feel free to contact us at 608-732-1089 if there is something that needs to be looked at immediately. If there is an EMERGENCY, please call 911 for police or rescue.
Do you have a No Smoking Policy? Yes! All cabins are considered to be Non-Smoking and this policy will be strictly enforced. If there is evidence of smoking inside the cabin you will be responsible for additional cleaning charges.
What should we bring with us? All of our cabins are provided with a basic supply of linens. In addition, there is a start up supply of paper product, bath soap and trash bags. You will also be greeted with a fully equipped kitchen so all you need to remember are your grocery items. It is recommended if you are here for an extended stay that you bring additional trash bags, paper products, and hand soap. Our cabins also supply a washer & dryer for those extended stays with a small supply of detergent and fabric softener. Please note that bed linens and bath towels are not changed during your stay and housekeeping is not provided during the length of your stay. We promise your cabin will be clean when you check-in, and we will reclean it for the next visitor after you check-out.
Are there grocery stores in the area? There are several grocery stores nearby. There is an 'everything' store just up the road in Hazel Green - Gasser's True Value 744-3243 - and 8 minutes down the road in Galena, IL are numerous shops. If you're looking for the best of the best in Wisconsin cheese and meats, please venture a little North up the road to Cuba City, WI where you will find Gile Cheese Store and Weber Meats. (see our Attractions page)
What is the check-in/check-out policy?
CHECK-IN IS AT 3:00 PM
Management will meet you at the cabin at 3:00 pm. Please do not attempt to check in early unless previous arrangements have been made. We realize problems arise and timing is not always perfect, be we ask that if you are going to be very far off of 3:00pm, you contact us at 608-732-1089 so that we can meet you there the second you arrive.
CHECK-OUT IS AT 11:00AM:
It is our mission to provide the cleanest cabins possible so that our guests will come back to us in the future! Please help our housekeeping staff meet their schedule without inconveniencing the next guest by checking out on time and following the check out procedures you received at check-in.
Can I watch TV at the cabin? Yes! Our cabins are equipped with Satellite. Both bedrooms and both living rooms are nicely equipped with a flatscreen TV.
Where can we eat? There are many places locally to dine in our Tri-State area. Each cabin has a "Welcome Folder" filled with information about our Tri-State area. We're sure you'll find a spot you'll love.
Is there a minimum length of stay? Yes, we require a two-night minimum.
What is the cancellation policy? If something happens that you must cancel, you must notify Scrabble Creek Cabins as soon as possible. You have the option to reschedule your stay within 6 months of your original reservation date with only a $25 administrative fee.
If you cancel your reservation and DO NOT reschedule your stay within 6 months of your original reservation, the following terms apply:
If you cancel at least 31 days prior to your arrival, you will be charged a $25 adminstrative reservation fee. If you cancel less then 30 days prior to the check-in date you will be charged one night's fee. However, if you are booked for 4 or more nights and cancel less then 30 days prior, you will receieve a 50% refund.
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